GENERAL TERMS AND CONDITIONS AND CUSTOMER INFORMATION
Our offers are valid for industry, trade, commerce, business and other self-employed persons. We expressly point out that our offers are not directed at private persons and that no delivery is made to private persons!
General terms and conditions and customer information
I. General Terms and Conditions of Business
§ 1 Basic provisions
1. The following Terms and Conditions apply to contracts concluded with us, Enviro Group GmbH, via the website www.enviropack.de or other means of remote communication, unless expressly agreed otherwise in writing. Conflicting or deviating terms and conditions are only valid with our explicit consent.
2. We offer our products under these terms and conditions exclusively to individuals or legal entities or partnerships with legal capacity acting in the course of their commercial or independent professional activities when concluding the contract (entrepreneurs).
§ 2 Accessibility
(1) In accordance with § 14 (1) No. 2 in conjunction with Annex 3 No. 1 of the BFSG (Accessible Products and Services Act), we provide information on how our website (www.enviropack.de) and our electronic commerce services meet the accessibility requirements set forth in the applicable regulation (BFSGV). This information is available via a separate, clearly labeled button (e.g., „Accessibility Statement“ or a similar designation) on our website and includes, in particular, the following points:
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a description of the applicable accessibility requirements;
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a general description of the service in an accessible format;
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descriptions and explanations necessary to understand the execution of the service;
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a description of how the service meets the relevant accessibility requirements.
(2) The contact details of the responsible market surveillance authority are as follows:
MLBF (in formation)
c/o Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg
Phone: +49 391 567-4530
Email: MLBF@ms.sachsen-anhalt.de
(3) We may use artificial intelligence (AI) and specialized tools to implement the accessibility requirements on our website. These are intended to take into account a wide range of potential disabilities, including visual, auditory, physical, speech, cognitive, and neurological impairments. Further details can be found via the separate, clearly labeled button mentioned in paragraph (1) on our website.
(4) Our website and our electronic commerce services are considered accessible if they can be found, accessed, and used by persons with disabilities in the customary manner, without undue difficulty and, in principle, without outside assistance.
(5) Measures to ensure compliance with accessibility requirements include, for example: clearly legible font sizes and sufficient color contrasts, navigation via both mouse and keyboard, alternative text for images, subtitles and audio descriptions for videos (if videos are embedded on the website), easy-to-read and understandable language, compatibility with all common screen readers, and adaptable display options for various end devices (smartphones, tablets, desktop computers, etc.).
§ 3 Conclusion of the contract
(1) The subject of the contract is the sale of goods. The essential characteristics of the goods are stated in the respective product description.
(2) As soon as the respective product is placed on our website, we submit a binding offer to you to conclude a contract via the online shopping cart system under the conditions specified in the respective offer.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart.” You can access and modify the cart at any time. After proceeding to checkout and entering personal data, shipping, and payment terms, a final order overview is displayed.
If using an instant payment system (e.g., PayPal, PayPal Express, Amazon Payments, Sofortüberweisung), you may be redirected to the respective provider’s website to complete payment. Once redirected back to our shop or still on the provider’s site, the final order overview will again be shown.
You can review and modify the order before submitting it. By submitting the order via a corresponding button („Buy now“, „Pay now“, etc.), you declare legally binding acceptance of our offer, thus concluding the contract.
(4) You may also place a binding order via phone, email, fax, post, or other remote communication. Acceptance of the offer (and thus contract conclusion) occurs either immediately or within 5 days by written confirmation (e.g., email). If you do not receive confirmation within this time, you are no longer bound by your order. Any payments already made will be refunded promptly.
(5) Requests for a quotation are non-binding. We will submit a binding offer in writing (e.g., via email), which can be accepted within 5 days unless stated otherwise.
(6) Order processing and all related communication are handled via email, partly automated. Please ensure your provided email address is correct and that receipt of emails is not blocked by spam filters.
§ 4 Individually designed goods
(1) You must provide suitable content, text, or files necessary for customization via the online system or email promptly after contract conclusion. File format requirements must be followed.
(2) You warrant that no content infringes third-party rights (e.g., copyrights, trademarks) or violates laws. You shall indemnify us against any such third-party claims, including legal fees
(3) We do not check the transmitted data for correctness of content and therefore do not assume any liability for errors.
(4) Insofar as stated in the respective offer, you will receive a correction template from us, which you must check immediately. If you agree with the draft, please release the correction template for execution by countersigning it in text form (e.g. e-mail). The design work will not be carried out without your approval. You are responsible for checking the correction template for correctness and completeness and for notifying us of any errors. We do not assume any liability for unobjected errors.
(5) For custom products, we reserve the right to deliver over-/underdeliveries if:
– Technical production reasons require it,
– The variation is within industry-standard limits (max. ±20%), and
– The change is reasonable for you.
Billing is based on the actual delivered quantity.
§ 5 Prices, terms of payment and shipping costs
(1) Prices and shipping costs stated in the offer are net prices and exclude statutory VAT unless otherwise indicated.
(2) Shipping costs are not included in the purchase price unless explicitly offered as free. They are shown during the order process or stated in the offer in case of quotation-based orders.
(3) You bear any bank transfer or currency conversion fees incurred outside the EU.
(4) Available payment options are listed on our website or in the respective offer. Unless otherwise stated, payments are due immediately upon contract conclusion. Discounts (Skonto) are only allowed if explicitly stated.
(5) If delivery notification (pre-alert) is requested, a fee of €7.95 plus VAT per delivery will apply.
(6) Any toll fees charged by transport companies will be passed on (not applicable for online shop orders).
(7) We charge an environmental and service fee per order as follows (plus VAT, not applicable for online orders):
– Up to €300: €3.58
– €301–600: €5.92
– €601–999: €8.68
– From €1000: €9.36
§ 6 Terms of delivery
(1) The estimated delivery time is stated in the respective offer. Binding delivery dates require written confirmation. For prepayment, goods are dispatched only after full payment is received.
(2) Should a product ordered by you not be available against expectation despite timely conclusion of an adequate covering transaction for a reason for which we are not responsible, you will be informed immediately about the non-availability and in case of withdrawal any payments already made will be refunded immediately.
(3) The shipment is at your risk. If you wish, the shipment will be made with an appropriate transport insurance, whereby the costs arising from this are to be borne by you.
(4) Partial deliveries are permissible and can be invoiced by us independently, if you are not charged with additional costs for the shipment.
§ 7 Special provisions for blanket contracts
(1) Blanket contracts are not concluded via our website www.enviropack.de (online shopping basket system), but exclusively via other means of distance communication (e.g. by telephone, e-mail, fax) or in person.
(2) Unless otherwise agreed individually, the following provisions shall apply to blanket contracts
a) If you do not take delivery of the goods within the periods or on the dates specified in the blanket contract, we will charge you storage costs of € 4.90 (plus VAT) per pallet space and month from this point in time. The storage period is limited to a period of 6 months.
b) In the event of raw material price fluctuations of ±15%, we may adjust prices accordingly based on the following index:
– ICIS: PE LLDPE Hexene C6 FD NWE
– PP Bopp Film FD Domestic
– PVC FD EU Spot
– Acrylate Esters Europe
– EUWID index
§ 8 Right of return for business customers
(1) For orders placed via the online shopping cart system, we grant you a voluntary right of return of 14 days from receipt of the goods in accordance with the following conditions.
(2) To exercise your right of return, you must contact us by telephone (02773747800), fax (0277374780780) or e-mail (mail@enviro-group.de) within the return period.
You must then send us the goods within 5 days to the following address; the time of receipt of the goods by us is decisive:
Leopold Schäfer GmbH
c/o Enviro Group GmbH
Am Sportplatz 3-5
57629 Norken
If the goods are sent within the return period without prior contact with us, we will charge you an additional handling fee of 20% of the purchase price.
(3) The goods must not show any signs of use and must be returned undamaged, with the original labels and in the original packaging.
Otherwise the right of return cannot be exercised.
(4) The right of return does not apply to the following goods:
– Hygiene articles
– Goods that are not regularly stocked in the online shop www.enviropack.de and have been specially ordered, produced or customised for a customer
(5) You bear the costs and risk of returning the goods.
(6) If you exercise your right of return, we will charge you a handling fee of 10% of the purchase price, but at least 5.00 euros net.
(7) The purchase price paid, less the handling fee, will be refunded to you within 14 days of receipt of the goods by us.
However, if the goods are returned without prior contact with us, the purchase price less handling charges will only be refunded within 14 – 30 days of receipt of the goods by us.
§ 9 Right of return for private customers
(1) The statutory provisions apply to private customers. For orders placed via the online shop cart system or other regulations subject to the Distance Selling Act (Fernabsatzgesetz), you have a right of return of 14 days from receipt of the goods in accordance with the following conditions.
(2) To exercise your right of return, you must contact us by telephone (02773747800), fax (0277374780780) or e-mail (mail@enviro-group.de) within the return period. You must then send the goods to the following address within the statutory period; the time of receipt of the goods by us is decisive:
Leopold Schäfer GmbH
c/o Enviro Group GmbH
Am Sportplatz 3-5
57629 Norken
(3) The right of return does not apply to goods that are not regularly listed in the online shop enviropack.de and that were specially ordered, produced or customised for a customer.
(4) You shall bear the costs and risk of returning the goods.
§ 10 Warranty
(1) The warranty period is one year from delivery of the goods. The shortening of the period shall not apply:
– for culpably caused damage attributable to us arising from injury to life, limb or health and for other damage caused intentionally or through gross negligence;
– insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
– in the case of items that have been used for a building in accordance with their normal use and have caused its defectiveness;
– in the case of statutory recourse claims that you have against us in connection with warranty rights.
(2) Only our own specifications and the manufacturer’s product description shall be deemed agreed as the quality of the item, but not other advertising, public promotions and statements by the manufacturer.
(3) In the event of defects, we shall provide warranty at our discretion either by rectification of defects or subsequent delivery. If the rectification of defects fails, you may, at your discretion, demand a reduction in price or withdraw from the contract. The rectification of defects shall be deemed to have failed after the second unsuccessful attempt, unless the nature of the item or defect or other circumstances indicate otherwise. In the event of rectification of defects, we shall not be obliged to bear the increased costs arising from the transport of the goods to a location other than the place of fulfilment, provided that the transport does not correspond to the intended use of the goods.
§ 11 Right of retention, retention of title
(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
(2) We reserve title to the goods until all claims arising from the current business relationship have been settled in full. Prior to the transfer of ownership of the reserved goods, pledging or transfer by way of security is not permitted.
(3) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount that accrue to you from the resale; we accept the assignment. You are further authorised to collect the claim. However, if you do not properly fulfil your payment obligations, we reserve the right to collect the claim ourselves.
(4) If the goods subject to retention of title are combined and mixed, we shall acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.
(5) We undertake to release the securities to which you are entitled at your request to the extent that the realisable value of our securities exceeds the claim to be secured by more than 10%. We shall be responsible for selecting the securities to be released.
§ 12 Choice of law, place of fulfilment, place of jurisdiction
(1) German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
(2) The place of fulfilment and jurisdiction is our registered office if you are a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU.
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II. customer information
1. identity of the seller
Enviro Group GmbH
Kalteiche-Ring 65
35708 Haiger
Germany
Phone: 02773747800
e-mail: mail@enviro-group.de
2. Information on the conclusion of the contract
The technical steps for the conclusion of the contract and the conclusion of the contract itself, as well as the possibilities of correction are carried out according to § 2 of our General Terms and Conditions (Part I).
3. Contract language, contract text storage
3.1 The contractual language is German.
3.2 The complete text of the contract is not stored by us. Before sending the order or the inquiry, the contract data can be printed or electronically saved using the print function of the browser.
4. Codes of Conduct
We adhere to the quality criteria of Trusted Shops GmbH, available at:
http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf
These GTCs were created by the IT law experts of Händlerbund and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees legal security and assumes liability in the event of legal warnings. More info:
https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service
Last update: 15.05.2025